Why I love Angry Customers…

Don’t be nervous… think of it as an opportunity! Sounds so damn cheesy. Ya…

Well, it is an opportunity.  An opportunity to showcase your calm disposition, problem solving skills, ability to compromise and listen, and build valuable rapport.

A complaining customer is a customer who is communicating with you – which is far better than an angry customer who doesn’t tell you when they aren’t happy with your service, and just stop hiring you. You know?

A couple of suggestions.

1. Address their concern in a prompt email, be sure to close that email with a statement that lets them know that you want to make things easier for them – as you are of service. Or, something similar and relevant to your product being useful and satisfactory.

2. Call them immediately after your email. As you listen to the phone ringing, force a smile on your damn face and hold it until they answer. Why? Because they CAN HEAR YOUR SMILE. I mean that, and if you think about it – you will agree!

3. Engage them in conversation about your work and their needs. You would be surprised how much you can learn – and don’t be shy about it either. You need to let them know that you find value in their knowledge, input, and/or expertise.

With a smile on your face (that they can hear) and genuine interest – you will be surprised how fast they begin to appreciate you, RIGHT after they were belly aching… its magic. 😉

thanks for reading, if there is anyone out there. I create these posts for me first, for my expression, notes on ideas, and to be my own moral support. So, if no one reads, thats ok too.

this post originated at brazenhustle.com

 

Just Don’t: Sexy profile pic

Guys and Gals, unless you are a make-up artist or have some career revolving around your looks – please don’t post a sexy picture of yourself for your linkedin profile.

It turns me off when it seems like you are trying to turn me on. 🙁
I can’t take a pouty face with duck lips seriously.

I’m more likely to hire you if you delete your kissy face and lip biting profile pics.

thanks!

This post originated at http://www.brazenhustle.com

Don’t annoy your prospects!

When dealing with prospects and new clients, resist the urge to bug them about work they mentioned to you previously.

The last thing you want to be is annoying and its better if you do not cast yourself in a “needy” light – especially if you are!

It may encourage they to talk you down in price and overload you with work.

This post originated at http://www.brazenhustle.com

 

Referrals are the best marketing.

Referrals are where its at, build a solid professional reputation with your clients and affiliates – don’t burn any bridges.

You can go years without marketing on a simple but solid chain of very happy clients and their referrals.

Early in my career I had 2 clients who actively found me new clients when they could no longer hire me, because they were so impressed and benefited from my work.

Keep in mind, we were not friends – and neither one of these clients actually “liked me”. They were genuinely grateful for great service.

This post originated at http://www.brazenhustle.com