How to inspire confidence in a new client.

You want to be seen a professional? Then you need to inspire your clients to have confidence in you.

You should know what you need from a client to get started.

You should know what they will ask you.

So, take some time to develop a standard list with explanations. This will help you and your client get on the same page before you begin working together.

Write your process out in painful detail. Next, process that information into answers and questions.  You never know what a client doesn’t know, so just assume they have no idea how working with a freelancer works.

Waiting to address your client’s questions and issues as they come up (at the same time that you are supposed to be working on their project) is messy and amateur. They will have many questions and problems coming up.  And, they will awkwardly interrupt you to get answers and assurance on the fly – if you are lucky…

If you are unlucky – your client will think their questions and issues are unique. They will think those issues are signs that your relationship is not going to work out for them. In short, they won’t be inspired to have confidence in you or your work.

If your client don’t have confidence in you, they might just pay your first bill, find someone else to resolve their issues, and brush you off. All without giving you the opportunity to get things in order.

Remember, you are the professional. It is your job to know how to work with your client. So, never give your client the responsibility of knowing how to work with you. That’s just unprofessional and they won’t have the confidence to hire you again.

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